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Privacy Policy
LPR Enforcement Services Limited (T/A Stellar)
Trading as Stellar / Stellar Parking Systems

1. Our Commitment
LPR Enforcement Services Limited (T/A Stellar) and its related bodies corporate listed at the end of this policy (collectively referred to as Stellar, Stellar Parking Systems, we, us, or our) recognise that your privacy is important.
We comply with the Privacy Act 2020 (New Zealand) and the Information Privacy Principles (IPPs) in relation to the collection, use, storage, retention and disclosure of personal information.
Our primary business activity is the provision of parking management, enforcement and technology solutions.

2. Personal Information We Collect
We may collect personal information including (but not limited to):

Vehicle licence plate numbers
Images of vehicles and parking activity (including ANPR data)
Location, date, time and duration of parking events
Entry and exit records
Name and contact details
Email address
Phone number
Postal address
Bank and credit card payment details
Permit, account and enforcement history
Public register information obtained under lawful authorisation
Any other information voluntarily provided to us

We may collect personal information when:

You enter, park at, or use a site managed by Stellar
You open an account or apply for a permit
You enter into an agreement with us
You contact us by phone, email, post or online
You use our website or online systems
You visit us in person

We may also collect information from third parties where authorised by law.
Stellar is authorised to access public register information supplied by Waka Kotahi NZ Transport Agency pursuant to Section 241 authorisations. This may include registered person names and addresses.

For further information of LPR Enforcement Service Limited (trading as Stellar) authorisation please refer to the following urls:
https://gazette.govt.nz/notice/id/2023-au2061/

You may notify Waka Kotahi NZ Transport Agency if you wish to restrict access to your personal details under applicable legislation.

3. Purpose of Collection and Ongoing Use
We collect, retain and use personal information where reasonably necessary for legitimate business purposes, including:

Parking management and permit administration
Monitoring, compliance and enforcement
Issuing parking notices and follow-up enforcement
Ongoing enforcement relating to past, current or future parking events
Account administration and customer communications
Linking information across multiple parking events
Debt recovery and dispute resolution
Legal compliance and regulatory obligations
System integrity, fraud prevention and analytics
Marketing and promotion of Stellar’s own products and services

Personal information may continue to be used in the future, including after a parking event has concluded, where reasonably necessary for these purposes.

4. Consent and Legal Authority for Ongoing Use
By entering, parking in, or using any facility, site, system or service managed by Stellar, you:

Acknowledge that vehicle and personal information may be collected
Consent to the retention of that information
Consent to its ongoing future use where reasonably necessary
Acknowledge that information may be linked to past, current and future parking activity
Consent to being contacted for enforcement, operational and marketing purposes

This applies whether or not you create an account and may continue even if you cease using our services.

5. Marketing and Future Contact
We may use personal information provided to us through normal business dealings, enforcement processes, account registration, or use of our online systems to contact you in the future about:

Products and services we offer
System upgrades or technology developments
New features
Promotional offers
Industry updates relevant to parking and mobility

Communications may be sent by email, SMS, telephone or post in accordance with applicable laws, including the Unsolicited Electronic Messages Act 2007.

Opt-Out
You may opt out of receiving marketing communications at any time by:

Using the unsubscribe facility in an electronic message (if provided), or
Contacting us directly using the details below

If you opt out of marketing:

Enforcement communications and legally required notices may continue
Service-related communications may still be issued
Communications may be sent via postal mail or other lawful means

We do not sell personal information.

6. Disclosure to Third Parties
Personal information may be disclosed where reasonably necessary to:

Mailing houses and print providers
IT, software and system support providers
Enforcement agents and debt recovery providers
Legal advisors, courts and tribunals
Government or regulatory authorities where required by law

All disclosures are limited to what is necessary and lawful.

7. Storage, Security and Retention
We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification or disclosure.
Personal information is retained:

For as long as reasonably required for enforcement, operational, marketing or legal purposes
For repeat enforcement, compliance history and future reference
In accordance with legal and business requirements

Retention periods may extend beyond a single parking event where justified.

8. Access and Correction
You may request access to or correction of your personal information by contacting us.
We may require proof of identity before providing access.
We may charge a reasonable administrative fee for providing access, but not for making a correction.
If we refuse access, we will provide written reasons and advise you of your right to complain.
If you believe information is incorrect and we do not agree to amend it, we will attach a statement noting your disagreement.

9. Complaints
If you have concerns about privacy or believe your information has been mishandled, you may contact our Privacy Officer.
You may also lodge a complaint with the Office of the Privacy Commissioner (New Zealand).

10. Contact Details
Privacy Officer
LPR Enforcement Services Limited (T/A Stellar)
PO Box 65-107
Mairangi Bay
Auckland 0754
New Zealand
Tel: 09 801 1106
Email: privacy@Stellar.org.nz

11. Changes to this Policy
We may update this Privacy Policy from time to time. Updated versions will be published on our website and will take effect from the date of publication.
Last Updated: 31/07/2021

12. Included Companies

IntelliCo.co.nz Limited
LPR Enforcement Services Limited (T/A Stellar)

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